Visitor Guidelines

Caretakers and guests can play a vital role in the healing process of our patients. Wellness Hospitals’ visiting hours and guidelines help in ensuring that patients have enough time to rest and cure; and that all visitors can be sufficiently accommodated. Visiting hours may vary by hospital location.

Outpatient

Consultation Time:  9:00 A.M – 1:00 P.M, 4 P.M – 6 P.M on weekdays For visitors to the Outpatient and other clinical areas, two adults, one either the parent/spouse or a sibling, and another over the age of 12, may come with the patient.

In-patients

At Wellness Hospital, visits by relatives and friends to see the patients are encouraged to make their stay more enjoyable. With the doctor’s permission, the patient may also see visitors in the patient rooms or the visitors’ waiting area (if provided).

For patient’s comfort and care, visitors are asked to observe the following rules:

• Visiting hours are from 7 A.M. to 8 A.M. or 5 P.M. to 7 P.M unless you are notified by our staff (nurse), of additional restrictions
• Only two visitors per patient are allowed at a time.
• Generally, visitors below the age of 12 are not permitted, except with special permission.
• Smoking by patients, visitors and staff is strictly prohibited.
• Visitors must meet patients only during visiting hours and must not exceed the time limit specified. This is to ensure the well-being of the patients.
• Visitors are asked to check with a nurse before bringing food or beverages to a patient.

Intensive Care Unit (ICU)

Owing to the intensity of care given in this area, visits at the ICUs are generally restricted to immediate family members only. However, visitors can visit the patient after consulting and with the permission of the treating

Reaching a Patient

Family and friends can reach a patient by making a call to our patient information number Lal Bungalow- +91 9100020100 and Ameerpet, DK Road- 040-66667779 and Hasthinapuram – +91 929900010

Accommodation – Rooms and Beds, Pharmacy

Wellness Hospitals’ in-patient accommodation is hygienic and spacious with super specialty standards. We offer premier facilities for in-patients ranging from tastefully decorated A/C rooms to single private rooms, shared rooms, cubicles, general wards and VIP Suites.

Hospital rooms are generally assigned based upon the patients’ request, insurance limitations and type of care the physician recommends.

• VIP Suite
• Standard Private Room
• Standard Private Room
• Intensive Care Unit (ICU)- Special
• Critical Care Beds

General Wards

General Wards are economical options and have the provision to accommodate many patients. These are spacious rooms, chair for each patient’s relatives, an attached bathroom and telephone lines.

Pharmacy

At Wellness Hospitals, the pharmacy services are available 24/7. Our pharmacy ensures that all medicines are available on time. Medicines at our pharmacies are authentic and stored as per the required standards.

Patient Rights & Responsibilities

• To respect the fact that other patient’s medical condition is more urgent than yours and accept that your doctor need to attend them first.
• Comply with the visitor policies to ensure the rights and comfort to all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited on premises.
• Treat hospital staff, other patients and visitors with courtesy and respect
• To be on time in case of appointments. To cancel or reschedule as much in advance as possible in case of cancellation or rescheduling of the appointments.
• Provide complete and accurate information including full name, address and other information
• To ask questions when he/she does not understand what the doctor or other member of the health care team tells about diagnosis or treatment.
• He/she should also inform the doctor if he/she anticipate problems in following prescribed treatment or considering alternative therapies.
• Abide by all hospital rules and regulations.
• Comply with the NO SMOKING policy.
• Not to give medication prescribed for him / her to others.
• Provide complete and accurate information for insurance claims and work with the hospital and physician billing offices to make payment arrangements.
• To communicate with the health care provider if his/ her condition worsens or does not follow the expected course.
• as requested/advised.
• Not to take any medications without the knowledge of doctors and health care professionals.
• To provide correct and truthful history.

Patient and Family Rules

• To be informed about how to gain access to clinical research, investigation or clinical trials involving human subjects
• To know treatment options and to participate in the patient care process and decisions about patient care.
• To be informed of any invasive/high risk procedures/treatment/anesthesia/blood and blood product transfusion or any proposed research or experiment.
• Treatment that may be considered inpatient care, and to have a choice to consent or to refuse to participate.
• To receive compassionate
• To accept or refuse treatment including examinations, tests and diagnostic procedures after obtaining enough information to make an informed choice about whether to accept or refuse treatment.
• To receive considerate, respectful and non-discriminatory care from doctors and to be treated equally irrespective of the race, sex, age, disability, religion, caste etc,
• To receive care with dignity and privacy during examination, procedures and treatment.
• To be informed about patient rights in a manner/language that the patient can understand.
• To receive care in a safe environment.
• To have the confidentiality of information, with exception of privileged communication issues.
• To be addressed of any special preference, spiritual & cultural needs, personal values and beliefs.
• To receive screening and emergency services without prior authorization in the case of severe pain, injury or sudden illness where the patient’s life is in serious jeopardy.
• To have appropriate assessment and management of pain.
• To be informed about how to choose to donate organs and other tissues
• To ask for a second opinion from a different doctor, if patient feels that the decision made about treatment by primary doctor does not suit patient’s treatment needs (This should not be unreasonably used).
• To have access to visitors as per the hospital policy about which patients and family members are informed (There are medical or institutional reasons to restrict such access).

Patient Safety

Patient safety is a healthcare discipline that emphasizes on the reporting, analysis, and prevention of medical error, physician error, medication error, pharmacy error, nursing error, medical equipment failure, root cause analysis, and failure due to human factors. Negligence in patient safety often leads to adverse healthcare events.

Preventing venous thromboembolism by eliminating hospital-acquired VTE (venous thromboembolism), the most common cause of preventable hospital deaths.

Some safety tips for patients to make sure that the care is as safe as possible.

• Keep the latest list of the following with you at all times:
• Your immunizations, prior hospitalizations and medical problems other hospital staff
• Preventing central line-related blood stream infections
• Educating patients about using blood thinners safely
• Building rapid response systems and better teams
• Re-engineering hospital discharges thus reducing potentially preventable readmissions by assigning a staff member to work closely with patients and other staff to settle medications and schedule necessary follow-up medical appointments.
• Ask a family member or friend to go with you to the doctor to help you ask questions or get further information.
• Cooperate with your doctor by answering the questions about your illness in order to understand and plan for your care.
• Let your physician know if you are not feeling well or if you experience any change in your condition.
• While in the hospital:

Use Medications Safely

• If you are concerned with any safety issues, please speak with Patient Relation Executive (PRE) or manager (operations) or any member of the hospital staff. We will do our best to resolve your problem.
• When a doctor suggests you a new medicine, ask him/her if the new medicine will interfere with or substitute for what you are already taking.
• Keep the latest list of drugs you are taking including prescriptions, herbals, vitamins, or any other medicines.
• Bring your list of prescriptions with you every time you go to the hospital or visit your doctor.
• Make sure you know the names of all your medicines and why you were prescribed to take them.
• Ask questions about any instructions or information given that are confusing or unclear.

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