What to ask a doctor?
We believe that beginning an accurate diagnosis is key to exact treatment. A patient is the most important person in this process. By exactly describing the nature, location, time, and duration of onset of the symptoms to the doctor, the patient helps in an appropriate diagnosis and subsequent treatment of the disease.
We strongly recommend that a patient should consider using the questions given below as a reference for their consultation with a doctor. We encourage you to be fully informed about your health. Below, find suggested questions to ask your doctor.
Symptoms, Diagnosis & Treatment
- If my symptoms get worse, what can I do?
- How effective is my treatment option?
- What is the disease (condition)?
- What is the cause of my disease (condition)?
- Am I suffering from more than one disease (condition) that could be causing my problem?
- How serious is my disease (condition) and how will it affect my personal and work life?
- Do I need to take precautions to avoid infecting others?
- How is the disease or condition treated?
- What are my treatment options?
- What are the risks (side-effects) of my treatment option?
- When should I contact you?
If You Need Surgery
- All the above questions may or may not relate to you, depending upon the disease (condition) you may undergo.
- Soon after your doctor decides on Surgery or Procedure for you, you need to be admitted to the hospital. The first step is to obtain clearance from the Help Desk. You will be asked to signify your acceptance of the estimated tariff to cover your treatment and stay in the hospital. After this step is completed, you will be given a date for admission as well as pre-operative instructions.
- How long will I be in the hospital?
- How long will it take me to recover?
- What are your qualifications?
- Why am I a candidate for the surgery?
- Make sure you have any prescribed pre-admission testing done prior to the date you are
admitted to the hospital.
- What surgical procedure do you advise for me?
- Is there more than one way to perform this surgery?
- What will be the cost of the surgery?
- Bring your insurance card and some form of identification such as a driver’s license
- Leave your valuables at home. Take only those things that you need to be comfortable with during your stay.
- Is surgery beneficial in my case?
- What if I do not have this surgery – Are there any other alternatives?
- What are the risks associated with the surgery?
- Can I get a second opinion?
- What is the duration of complete recovery?
- What is the post-operative risks involved?
- How many such procedures have you performed earlier?
Caretakers and guests can play a vital role in the healing process of our
Hospitals’ visiting hours and guidelines help in ensuring that patients have enough time to
and cure; and that all visitors can be sufficiently accommodated. Visiting hours may vary by
Consultation Time: 9:00 A.M – 1:00 P.M, 4 P.M – 6 P.M on weekdays
For visitors to the Outpatient and other clinical areas, two adults, one either the
parent/spouse or a sibling, and another over the age of 12, may come with the patient.
At Wellness Hospital, visits by relatives and friends to see the patients are encouraged to
their stay more enjoyable. With the doctor’s permission, the patient may also see visitors in
patient rooms or the visitors’ waiting area (if provided).
For patient’s comfort and care, visitors are asked to observe the following
- Visiting hours are from 7 A.M. to 8 A.M. or 5 P.M. to 7 P.M unless you are notified by
staff (nurse), of additional restrictions
- Only two visitors per patient are allowed at a time.
- Generally, visitors below the age of 12 are not permitted, except with special
- Smoking by patients, visitors and staff is strictly prohibited.
- Visitors must meet patients only during visiting hours and must not exceed the time
specified. This is to ensure the well-being of the patients.
- Visitors are asked to check with a nurse before bringing food or beverages to a patient.
Intensive Care Unit (ICU)
Owing to the intensity of care given in this area, visits at the ICUs are
immediate family members only. However, visitors can visit the patient after consulting and
the permission of the treating
Reaching a Patient
Family and friends can reach a patient by making a call to our patient information number Lal Bungalow- +91 9100020100 and Ameerpet, DK Road- 040-66667779 and Hasthinapuram - +91 929900010
Accommodation – Rooms and Beds, Pharmacy
Wellness Hospitals’ in-patient accommodation is hygienic and spacious with super specialty
standards. We offer premier facilities for in-patients ranging from tastefully decorated A/C
rooms to single private rooms, shared rooms, cubicles, general wards and VIP Suites.
Hospital rooms are generally assigned based upon the patients’ request, insurance limitations
type of care the physician recommends.
- VIP Suite
- Standard Private Room
- Standard Private Room
- Intensive Care Unit (ICU)- Special Critical Care Beds
General Wards are economical options and have the provision to accommodate many
are spacious rooms, chair for each patient’s relatives, an attached bathroom and telephone
At Wellness Hospitals, the pharmacy services are available 24/7. Our pharmacy ensures that
medicines are available on time. Medicines at our pharmacies are authentic and stored as per
Patient Rights & Responsibilities
- To respect the fact that other patient’s medical condition is more urgent than yours and
accept that your doctor need to attend them first.
- Comply with the visitor policies to ensure the rights and comfort to all patients. Be
considerate of noise levels, privacy and safety. Weapons are prohibited on premises.
- Treat hospital staff, other patients and visitors with courtesy and respect
- To be on time in case of appointments. To cancel or reschedule as much in advance as
possible in case of cancellation or rescheduling of the appointments.
- Provide complete and accurate information including full name, address and other
- To ask questions when he/she does not understand what the doctor or other member of
health care team tells about diagnosis or treatment. He/she should also inform the
if he/she anticipate problems in following prescribed treatment or considering
- Abide by all hospital rules and regulations.
- Comply with the NO SMOKING policy.
- Not to give medication prescribed for him / her to others.
- Provide complete and accurate information for insurance claims and work with the
and physician billing offices to make payment arrangements.
- To communicate with the health care provider if his/ her condition worsens or does not
follow the expected course.
- as requested/advised.
- Not to take any medications without the knowledge of doctors and health care
- To provide correct and truthful history.
Patient and Family Rules
- To be informed about how to gain access to clinical research,investigation or clinical
trials involving human subjects
- To know treatment options and to participate in the patient care process and decisions about
- To be informed of any invasive/high risk procedures/treatment/anesthesia/blood and blood product transfusion or any proposed research or experiment.
- Treatment that may be considered inpatient care, and to have a choice to consent or to
refuse to participate.
- To receive compassionate
- To accept or refuse treatment including examinations, tests and diagnostic procedures
obtaining enough information to make an informed choice about whether to accept or
- To receive considerate, respectful and non-discriminatory care from doctors and to be
treated equally irrespective of the race, sex, age, disability, religion, caste etc,
- To receive care with dignity and privacy during examination, procedures and treatment.
- To be informed about patient rights in a manner/language that the patient can understand.
- To receive care in a safe environment.
- To have the confidentiality of information, with exception of privileged communication
- To be addressed of any special preference, spiritual & cultural needs, personal values
- To receive screening and emergency services without prior authorization in the case of
severe pain, injury or sudden illness where the patient’s life is in serious jeopardy.
- To have appropriate assessment and management of pain.
- To be informed about how to choose to donate organs and other tissues
- To ask for a second opinion from a different doctor, if patient feels that the decision
about treatment by primary doctor does not suit patient’s treatment needs (This should
be unreasonably used).
- To have access to visitors as per the hospital policy about which patients and family
members are informed (There are medical or institutional reasons to restrict such
Patient safety is a healthcare discipline that emphasizes on the reporting, analysis, and
prevention of medical error, physician error, medication error, pharmacy error, nursing
medical equipment failure, root cause analysis, and failure due to human factors. Negligence
patient safety often leads to adverse healthcare events.
Preventing venous thromboembolism by eliminating hospital-acquired VTE (venous
the most common cause of preventable hospital deaths.
Some safety tips for patients to make sure that the care is as safe as
- Keep the latest list of the following with you at all times:
- Your immunizations, prior hospitalizations and medical problems other hospital staff
- Preventing central line-related blood stream infections
- Educating patients about using blood thinners safely
- Building rapid response systems and better teams
- Re-engineering hospital discharges thus reducing potentially preventable readmissions by
assigning a staff member to work closely with patients and other staff to settle
and schedule necessary follow-up medical appointments.
- Ask a family member or friend to go with you to the doctor to help you ask questions or
- Cooperate with your doctor by answering the questions about your illness in order to
understand and plan for your care.
- Let your physician know if you are not feeling well or if you experience any change in
- While in the hospital:
Use Medications Safely
- If you are concerned with any safety issues, please speak with Patient Relation
(PRE) or manager (operations) or any member of the hospital staff. We will do our best
resolve your problem.
- When a doctor suggests you a new medicine, ask him/her if the new medicine will
with or substitute for what you are already taking.
- Keep the latest list of drugs you are taking including prescriptions, herbals, vitamins,
any other medicines.
- Bring your list of prescriptions with you every time you go to the hospital or visit
- Make sure you know the names of all your medicines and why you were prescribed to take
- Ask questions about any instructions or information given that are confusing or unclear.
Patients Testimonials and reviews